Status and next-action table
| Status | What it means | Your next action |
|---|---|---|
| Submitted | EMA received the request. | Keep the packet and confirmation; do not submit a duplicate. |
| In Review | A processor is reviewing eligibility and documents. | Monitor EMA and email for requests. |
| Complete | For FES-EO, required materials have been received and the request is awaiting final determination. | Wait for Approved or Denied. |
| On Hold | Step Up needs more information or a correction. | Open the note and respond within 30 days. A correction restarts the review period. |
| Approved | The reimbursement passed review. | Monitor the scholarship account/payment process and retain records. |
| Denied | The request did not meet the reviewed requirement. | Read the reason; prepare one EMA appeal only if new or clearer evidence answers it. |
Anonymized status example
A $96 therapy-material request changes from Submitted to On Hold because the statement shows a payment but not the purchased item. The family uploads the itemized invoice that matches the date and amount. The request returns to review; the review clock restarts from the correction date.
Timing to plan around
The 2026–27 handbooks allow up to 60 days after all necessary supporting documents are received. If an On Hold correction adds or replaces evidence, that period begins again. This is why a complete first submission matters.
Track the packet, not just the status
Keep claim documents and notes together while EMA review is underway.
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Status definitions and review timing were checked against both current handbooks.
2026–27 FES-UA Family Handbook2026–27 Private School Family HandbookIndependent resource: Sunshine Claim Buddy is not affiliated with Step Up For Students. Your EMA account and the current handbook control.