Start with the reviewer request
Read the hold or denial note closely and match it to the uploaded documents. Look for missing dates, unreadable receipts, unsupported payment proof, provider-name mismatches, missing student details, or category-specific documentation that was not attached.
High-value checks
- Does the receipt show what was purchased and the full cost breakdown?
- Does proof of payment show that the parent or guardian paid?
- Do names, dates, and amounts match across the documents?
- Does the selected portal category require extra provider credentials or student information?
- Did a pre-authorization or supporting explanation need to be included?
How SunshineClaimBuddy helps
The app can organize a claim packet, flag missing or mismatched fields, and surface likely issues before resubmission. It is an independent preparation tool; final decisions and current rules come from Step Up For Students.